Customer Support Policy for ZEVO360

At ZEVO360, we are committed to providing exceptional customer support to ensure a positive and seamless experience for our users. Our customer support policy outlines our commitment to addressing user inquiries, feedback, and concerns promptly and effectively.

1. Customer Support Channels:

• Email Support: Users can reach out to our dedicated support team via email at contact@zevo360.com for assistance with any questions, issues, or feedback.
• In-App Support: We offer in-app support chat functionality for users to conveniently communicate with our support representatives directly within the ZEVO360 app.

2. Response Time:

• Email Response Time: Our support team endeavors to respond to all customer inquiries via email within 24 hours during weekdays and within 48 hours on weekends and holidays.
• In-App Chat Response Time: We aim to provide real-time assistance to users through our in-app chat support during operating hours.

3. Support Operating Hours:

Our customer support team operates during standard business hours, Monday through Friday, from 9:00 AM to 6:00 PM (local time).

4. Support Scope:

Our support team is available to assist users with inquiries related to app functionality, troubleshooting, account management, and general questions about ZEVO.

5. Escalation Process:

In the event that a user's issue requires further attention or resolution, our support team will escalate the matter to the appropriate department or higher management for prompt resolution.

6. User Feedback:

We highly value user feedback and actively encourage users to share their thoughts, suggestions, and concerns with us. All feedback is carefully reviewed and considered to continually improve our products and services.

7. Data Privacy and Security:

We prioritize the privacy and security of our users' data. All customer support interactions and data are handled in accordance with our privacy policy and applicable data protection regulations.

8. Continuous Improvement:

We are committed to continuously improving our customer support processes and services based on user feedback and evolving industry best practices.

9. Accessibility:

We strive to make our customer support accessible to all users, including those with disabilities. If any user requires assistance or accommodations, they are encouraged to reach out to our support team for assistance.

10. Compliance:

Our customer support operations comply with all relevant laws, regulations, and industry standards governing customer service practices.

Conclusion: At ZEVO360, providing exceptional customer support is a top priority. We are dedicated to assisting our users promptly, professionally, and courteously to ensure a positive experience with our products and services. If you have any questions or need assistance, please don't hesitate to reach out to our support team at contact@zevo.com or through the in-app chat feature.

Thank you for choosing ZEVO 360!

Sincerely,
The ZEVO Customer Support Team